Interview with Operations Manager working with HCL Technologies

Vinci Dhir is working as an Operations Manager working with HCL Technology- Infrastructure division . She has a vast experiencing of working with MNC's like Oracle, IBM and now HCL. PracLabs has interviewed her to help students understand what all goes on in Infrastructure management company  like HCL comnet. For those student who don't know what "Infrastructure management" is , in simple words it means managing the servers and database(taking backups or installing and setting up new servers). Though there are much more in then just managing servers and Database)

PracLabs: Tell us about the company in which you work and various job roles you perform in your company?

Vinci : Operations Manager, HCL Technologies –Infrastructure Division ie HCL Comnet

People Manager, Technical Lead

PracLabs: What day to day activities do you perform at your work?

Vinci : 

a. People Management

b. Escalation Management :- where I have to assign the cirtical issues to concern teammebers and get them solved within given timelines.

c. Set Delivery Standards

d. Plan, Create, Review, Present Performance Reports of servers and database.

e. Lead/Participate Operations Service Improvement Projects

PracLabs: What kind of challenges do you face at your work?

Vinci : Operations and Projects are two important aspects of Infrastructure Management wherein operations focus on providing day to day services and projects focus on providing specialized service by highly skilled and experienced professionals.

Aligning right human resources with the appropriate requirement is a common challenge. 

AS technology advances at a very fast pace, finding people with the right skills is a major challenge faced. 

Hiring new people and bringing them on-board in shortest possible duration is another challenge.

PracLabs: Which skills should a student learn to work in your company and specifically in your job role?

Vinci : 

a. Infrastructure Engg.

b. Operating System Admin

c. Application Server and Middleware Technologies Adminsitration

d. Database Administration

e. Industry Specific tool Administration

f. Email Etiquettes

g. Professionalism and Understanding Diversified Culture 

h.

PracLabs: Which subjects do you feel you should have learned better when you were studying at college/university?

Vinci : 

a. Operating Systems

b. Programming Language and Data-Structure

c. Application Servers, Middleware, Web Sites Management are not taught in college

PracLabs: Which skills do you feel student should always learn to become successful in corporate world?

Vinci : 

a. Good Learner

b. Effective Communication Skills

PracLabs: Which book you are reading right now? And which books you will suggest students must read?

Vinci : Am neither a follower of a specific author nor I have an Idol. Would suggest to 

read Biographies of Leaders , Successful and successfully failed people. Behind every success story and behind every failure there are lessons learned.